Case Study TEN TECHThe days of the analog pay phone are almost over. Even if you can find one, it’s likely in poor condition, especially if located outdoors. The cell phone is now king of digital communications and major cities around the world are beginning to accommodate that reality with next-generation technology. The condition of the remaining battered and bruised pay phones is a reminder that any new public communications devices need to be able to stand up to a lot of hard use—and even abuse. New York City’s hustle and bustle certainly creates a tough environment for innovative on-the-street phone technology. But that hasn’t slowed down the City’s zeal for replacing every pay phone with something completely different: the LinkNYC system of outdoor tech kiosks that provide

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