East and North Hertfordshire NHS Trust faced a major challenge when experienced costing staff left, leaving a new, less experienced team to manage critical financial models. To ensure stability, the Trust engaged IQVIA for tailored guidance and hands-on support. IQVIA provided on-demand troubleshooting, collaborative model development, and in-person training to bridge knowledge gaps and build long-term confidence. The enhanced support enabled accurate, timely submissions, improved data reliability, and greater use of PLICS data to drive efficiencies. The result was seamless team transition, faster query resolution, and strengthened operational effectiveness.

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