Emory University Uses Crucial Conversations To Resolve A Culture Of Conflict
Emory University Uses Crucial Conversations To Resolve A Culture Of Conflict
2 PagesC ASE STUD Y Emory University Uses Crucial Conversations ® to Resolve a Culture of Conflict THE CHALLENGE Something was missing. That’s what Wanda Hayes determined when she sought in- put from the faculty and staff of Emory University after arriving as the university’s new director of learning and organizational development. She was looking to enhance the university’s training offerings, and one topic kept coming up. “I talked with a lot of
