Case Study

Crucial Conversations Training Provides Essential Culture Change Tools To Michigan Health System

Crucial Conversations Training Provides Essential Culture Change Tools To Michigan Health System

Pages 2 Pages

C ASE STUD Y Crucial Conversations Training Provides Essential Culture Change Tools to Michigan Health System ProblEM The executive team at Spectrum Health was committed to building a culture of shared responsibility and accountability for the patients they served. Driven to delivering the highest quality care, Spectrum Health purposefully set out to create a culture that ensured an excellent patient experience coupled with the highest sta

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