1 Kryton International Inc. 1645 East Kent Avenue, Vancouver BC, Canada V5P 2S8 | tel 1.604.324.8280 | fax 1.604.324.8899 | toll free 1.800.267.8280 | web kryton.com Kryton, Krystol and KIM are trademarks of Kryton International Inc. © 2013 CASE STUDY Emirates Airlines Call Centre Dubai, United Arab Emirates (2008) BACKGROUND Known as the desert’s most exciting city, Dubai is the second largest of the seven United Arab Emirates. T

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