veeva.com 1 CASE STUDY EMD Serono Unifies Quality Risk and Issue Management As a leading science and technology company, EMD Serono researches and develops drugs in several areas ranging from neurodegenerative and oncology, to inflammatory and autoimmune diseases. EMD Serono’s R&D Quality (RDQ) organization wanted to implement a specific quality risk management approach to identify and address critical risks. The company adopted Vault QMS to unify quality risk and issue management processes and meet their RDQ organization’s needs. Unifying Risk and Issue Management The company needed to transition from a reactive to proactive quality management, connecting quality and risk management to identify and mitigate critical risks up-front. This was not possible with their existing pa

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