Eliminate capability gaps with bespoke solutions THE CHALLENGE OUR SOLUTION END RESULT The recovery of aged debt had become a significant problem for one of our clients, a high-profile off-shore law firm. They had been experiencing difficulty in collecting debt as this task was currently being done by a team of support staff with little knowledge or experience in this area. The firm quickly identified that if this continued they would soon be suff ering serious consequences. The team charged with debt recovery needed to acquire the right knowledge and skills to eff ectively deal with debtors without causing upset to clients. A primary output from the work was the identification and bridging of capability gaps. With this knowledge Kaplan Altior was able to construct a skills-

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