ShoreTel. Brilliantly simple business communications. Elgin Community College determined that its 20-year-old Avaya PBX-based telephone system was too unreliable and insufficient to support the college’s growth. Simplified administration With a system upgrade necessary due to growth, Michael Chahino, the college’s director of network operations and information security, issued a request for proposal from Avaya, Cisco, and ShoreTel ® on e

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