Elektro Noehmer, an Austrian cable and internet provider, uses DocuWare to streamline its rapidly growing operations. By digitizing contract management, the company can handle up to 100 new contracts per week, compared to just 10 in the previous year. DocuWare helps make the provisioning process transparent, linking customer contracts to operational systems like OPENService for efficient service and troubleshooting. With a goal of becoming a paperless office, Elektro Noehmer digitized over 4,000 old contracts and now manages new ones via tablets. The system also aids in customer acquisition by identifying underserved households for targeted sales efforts.

Join for free to read