CLIENT VALUE EXAMPLE RETAIL COMPANY By implementing these changes, the company achieved a rare feat for the retail industry—they were able to increase customer satisfaction while actually slowing down the service they delivered. With CFI Group’s guidance, the company discovered a new way to meet future market demand, alleviate their capacity concerns, and maintain high levels of customer satisfaction with little or no added investment. CHALLENGE For the past 50 years, a leading supplier of technology products, solutions and services has steadily grown to become one of top electronic retail powerhouses in North America. The company recently expanded beyond retail sales to offer product repair services. They became victims of their own success as their large repair facility quickly appr

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