Electro-Matic Products, Inc. - Managing Growing Order Volumes Without Increasing Headcount
Electro-Matic Products, Inc. - Managing Growing Order Volumes Without Increasing Headcount
2 PagesCASE STUDY ORDER PROCESSING INDUSTRY • Electronics ERP • Epicor ELECTRO-MATIC PRODUCTS, INC. MANAGING GROWING ORDER VOLUMES WITHOUT INCREASING HEADCOUNT BACKGROUND A supplier of automation components and solutions to leading U.S. manufacturers, Electro-Matic processes around 3,400 orders monthly from a customer base of approximately 2,500. The company previously used a template-based solution (alongside its ERP system) to automate aspects of the process. While the solution did as intended, without purchasing more templates it only had the capacity to automate order processing for 10 percent of Electro-Matic’s customers. For that reason, the company sought a less restrictive solution with more advanced, scalable functionality. As an Esker VSI- FAX customer, the company was drawn to
