ElectraNet Improves Service Management With ServiceNow ElectraNet is a specialist in electricity transmission and provides energy and infrastructure solutions across Australia. ElectraNet owns and operates South Australia’s electricity transmission network. Challenges of The Existing System ElectraNet’s initial system for managing IT services was not heavily utilised by its nearly 300 staff and 700 external users, as it lacked a user-friendly interface and took a lot of time and effort to maintain. The system incorporated a portal that functioned more like a traditional ERP or mainframe system, which users found unintuitive. Three Key Drivers For Replacement The opportunity for improving the existing system was identified and ElectraNet’s IT Service Delivery Manager, Steve St

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