El Duende Delivers Omnichannel Excellence with iVend Retail Industry: Video Games & Consumer Electronics Region: Latin America Solution: iVend POS, iVend Loyalty, iVend eCommerce, iVend mPOS Goals: Implement an Omnichannel strategy to optimize their offer, and ensure the right products are in the right stores, at the right price and right time. Obstacles: Powered by a homegrown POS, El Duende lacked realtime inventory and sales visibility. They also encountered numerous invoice and inventory inexactitudes, requiring a full time employee dedicated to maintaining systems and keeping records up to date. Results: El Duende achieved a 99.9% data accuracy rate and incorporated iVend Retail solutions to deliver on customer expectations. RETAIL CASE STUDYSince 1986, El Duende has been th

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