SUCCESS STORY EGGER The experts at SNP Business Landscape Management GmbH had the extensive expertise and consulting capabilities with SAP Solution Manager to enable the rapid deployment and global usability of IT Service Management processes at EGGER. Thomas Berger, Head of SAP Basis, EGGERDeployment and Optimization of Service and Support Processes with SAP Solution Manager 7 .1 About EGGER Fritz EGGER was established in 1961 and has around 7 800 em- ployees. The family-owned and -operated company maintains 17 sites across Europe, where it manufactures the full range of wood-based products (chipboard, MDF and OSB) and timber for flooring, building products, interior design and furniture. Its total revenue from the 2013/2014 financial year amounted to EUR 2.35 billion. It serves f

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