Ecomaster - a review of its operations by telecoms experts Armstrong Bell revealed that it was handling 75 per cent more calls than reported.
Ecomaster - a review of its operations by telecoms experts Armstrong Bell revealed that it was handling 75 per cent more calls than reported.
2 PagesStaffordshire furniture repair fi rm Ecomaster has hired fi ve new staff to work in its contact centre after a review of its operations by telecoms experts Armstrong Bell revealed that it was handling 75 per cent more calls than reported. T elephony audit rings change for Staffs fi rm with fi ve new contact centre jobs created Ecomaster books service visits for its nationwide network of repair technicians each week, all set up by telephone. Staff reported that they constantly felt inundated with the volume of calls they were processing, despite their telephone system reporting seemingly modest numbers of incoming calls to handle. Charlotte Turner, offi ce manager at Ecomaster, said: “As a contact centre – processing customer requests and arranging appointments – we know it is es
