East Lancashire Hospitals NHS Trust cuts letter costs in half with digital launch Postal appointment letter costs reduce by 51% Instant delivery of digital letters A new patient communications project by East Lancashire Hospitals NHS Trust has cut the cost of appointment letters by 51%, as part of a trust-wide initiative to drive digital efficiency. Following the launch last month, its digital letter implementation has seen 44% of eligible patients choosing to receive their appointment letter digitally, which halves the cost the Trust traditionally spends per letter on posted correspondence. Delivery is instant and trackable too, mitigating patients from missing appointments due to postal letters arriving too late or lost mail. The digital letter portal has been pioneered by He

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