Before HealthRoster was initially implemented at East Kent Hospitals University Foundation Trust, rosters had been created by individual wards, in isolation from other areas and with no management visibility. The trust knew that a more efficient and fair approach to workforce deployment was needed, and when the trust was placed into special measures in 2015, an opportunity arose for the e-rostering team to have a significant impact. Though HealthRoster's implementation was helpful, its full potential wasn't understood and therefore not realised. There was a belief that it was only useful for paying enhancements and that it couldn't be used in real time. The rostering team battled to communicate the strategic importance of the deployment of staff on rosters, and came up against a m

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