Case Study

East and North Hertfordshire NHS Trust

East and North Hertfordshire NHS Trust

The ENCT is a mobile team without a real base. However, they take breaks together and have monthly team meetings to support collaborative working. The team also has a WhatsApp group, to keep in touch while everyone is on the move. Emily Watts, safer staffing matron said: The trust has hosted more than 40 visits from other trusts to observe and learn more about its safer staffing process and the role and influence of the enhanced nursing team. An in-house enhanced nursing care team (ENCT) at East and North Hertfordshire NHS Trust has led to improved patient safety, reduced agency spend and an increase in standards of care for high-risk patients. Before the ENCT was created, high-risk patients with dementia, delirium and confusion were looked after by agency support workers, b

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