Case Study

East African Insurance Pioneer Embraces Data Protection Legislation and Enhances the Customer Experience With New Integrated Security Architecture

East African Insurance Pioneer Embraces Data Protection Legislation and Enhances the Customer Experience With New Integrated Security Architecture

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1 Founded in 1937 as the first incorporated insurance company based in Mombasa, Jubilee Insurance has since become the largest composite insurer in East Africa, with offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. The company offers a broad range of private and business insurance solutions, all guided by a simple vision: to help customers overcome uncertainty and to protect their future. Rated highly for its leadership, quality, and risk management, the group is listed on the Nairobi Securities Exchange, Dar-es-Salaam Stock Exchange, and the Uganda Securities Exchange. IT Governance Objectives With the arrival of Kenya’s comprehensive data protection legislation—the Data Protection Act of 2019—the board of directors, duly cognizant of its role in safeguarding shareholders’

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