e& enterprise Delivers First-Class Customer Experience for Major Logistics Company

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e& enterprise and Twilio's collaboration enhanced a major logistics company's customer experience by refreshing its contact center. They replaced 14 separate WhatsApp workflows with a single unified process, using the engageX and Twilio platforms. This overhaul resulted in increased productivity, significant cost savings, and improved customer experience across all channels. It's part of a broader digital transformation aiming at modernizing IT infrastructure, streamlining operations, and fostering future innovation within the UAE and GCC markets.

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e& enterprise Delivers First-Class Customer Experience for Major Logistics Company

e& enterprise Delivers First-Class Customer Experience for Major Logistics Company

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