Dukes Bailiffs Limited is a privately-owned, family run enforcement agency that have been operati ng for 25 years. With Local Authoriti es accounti ng for approximately 75% of their customer base, their experti se lies in the collecti on and recovery of Council Tax, Business Rates and Parking Charge Noti ces. Dukes differenti ate themselves through their strong ethics and commitment to transparency; providing clients with bespoke performance reports. Historically, a monthly pdf snapshot report was delivered to clients to provide a high- level view of their acti vity. However, with a focus on delivering outstanding service, Dukes wanted to improve how clients accessed their data and the level of detail that was provided. From this, the idea for Certus was born. Using VISION reporti ng a

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