STATISTICAL DISCOVERY. FROM SAS. TM CUSTOMER BRIEF Duke Children’s Ward keeps costs down and services up On any given day, Dr. David Tanaka might intubate a 26-week-old preemie, advise a regional hospital about setting up a new special-care nursery, or con- duct research on neonatal medical con- ditions. He might also search financial records for discrepancies in billing and payment, resulting in a gross revenue increase of 10 to 15 percent. Searching financial records may be uncommon for a clinical professor of pediatrics, but data exploration and analysis have become second nature to Tanaka. Armed with JMP statistical discovery software from SAS, Tanaka works to eliminate invoicing inefficien- cies and eradicate mistakes. His pro- cess improvement and outcomes re- search

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