A Wizu Case Study The Challenge Dublin Bus were looking to identify the enablers and barriers to delivering the ideal customer experience to their users. Although already a market leader, they had identified some areas for improvement and wanted to find a way to engage with their customers to ensure their priorities matched. With over 300,000 passengers daily, they felt there was an opportunity to create loyal, strong relationships and huge potential to engage with these customers through technology solutions. The Solution Dublin Bus had selected CXFO, a thought leading customer experience organization, to work on this project for them. After looking at several options they approached Wizu and immediately saw the unique opportunity to create an engaging, interactive s

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