Case Study
Driving Understanding For Better Working Relationships
INSPIRE YOUR PEOPLE. TRANSFORM YOUR BUSINESS. METROLINE’S PRINc IPAL BUSINESS IS Th E PROv ISION OF BUS SERv Ic ES FOR NORTh AN d W EST LONd ON, INc LUd INg cENTRAL L ONd ON ANd T h E cITY . Th EY c URRENTLY OPERATE 99 ROUTES IN Th E c APITAL, c ARRYINg ALMOST ThREE - q UARTERS OF A MILLION PEOPLE Ev ERY d AY. METROLINE EMPLOYS Ov ER 5000 PEOPLE IN A WId E RANg E OF ROLES; Th E MAj ORITY (AROUNd 90%) ARE d RIv ERS. c ASE STUd Y: METROLINE dRI vIN g UN d ERSTANdIN g FOR BETTER WORk INg RELATIONShIPS c ASE STUd Y: METROLINE Th E c h ALLENg E Metroline has strong trade union representation. Relationships between the trade union and managers were becoming unproductive. Metroline asked Brathay to deliver an event enabling both sides to build understanding of the other’s