Driving sales and customer satisfaction with optimized scheduling Victra has made a prominent place for itself in the wireless world, though chances are you never knew it by name. As an exclusive agent for a major wireless carrier, its employees strive to provide its customers with the same experience in its stores — all 1,200 of them across the United States — that they would receive in a carrier-operated location. To achieve this goal, David Gaminde, vice president of operations, knows the importance of strategically staffing and scheduling their 6,000 employees at the right times to provide the best customer service and yield greater sales results. Here’s what David had to say about Victra’s situation, results and experience partnering with ADP® to better manage their workfor

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