The Business Challenge. Provide better phone service to Bank of China credit card holders. The Solution. Unisys provided consultancy services for call center inbound and outbound call processes; built an integrated omni channel application for the call center to support all credit card transactions. Results and Benefits. • Improved customer service, satisfaction and loyalty since calls are answered by the second ring and are well-handled due to availability of relevant information • Increased credit card business from 200,000 to 80 million issued cards due to credit card support through the call center • Improved productivity by centralizing the credit card support system Driving Greater Customer Loyalty Through Credit Card Call Center Support as Part of Omni Channel Transformation Suc

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