ServiceNow implemented a "clean core" strategy to modernize its ERP ecosystem, resulting in significant productivity gains and efficiency improvements. By leveraging the Now Platform, App Engine, and Automation Engine, ServiceNow achieved a $3.2 million increase in productivity with its AR case management solution, a 20% productivity boost from its finance request tool, and a 70% reduction in the finance close cycle through automation and integration. This three-phase approach focused on identifying ERP bottlenecks, deploying custom low-code/no-code solutions, and driving continuous improvement, enabling ServiceNow to scale its business effectively while reducing technical debt.

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