Copyright 2013 SPi Global. All rights reserved. Industry: Retail and Membership Services Driving Customer Satisfaction for a Floral e-Retailer CASE STUDY Take charge of your business outsourcing needs SPi Global Exceeds Call Center Quality Targets During a Peak Holiday Season In the flower business, a few major holidays—Valentine’s Day, Mother’s Day, Christmas—can account for a significant percentage of annual revenue. However, such short

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