Case Study
Driver and Vehicle Licensing Agency (DVLA)
“ ” OPP were very innovative and extremely flexible with regards to how we worked together. The consultants gave us lots of ideas, and understood our business and our challenges. Alison Jorgensen Head of L&D Business Advisors Team Project background Under the banner of a large scale cross-organisational initiative, the Organisational Change Programme (OCP), DVLA was tasked with accelerating the quality and range of serv