Drive innovation in government with a single platform WHITE PAPERWHITE PAPER 2 Introduction For years, people have been putting pressure on their governments to modernize the way they provide services. Fast, efficient, and convenient is the end goal. But the reality is that most governments underdeliver in experience. Digitizing the front-end delivery of government services is a step in the right direction, but this merely lays the foundation for more profound changes that are necessary. Truly transforming the way services are delivered requires digging into the heart of operations and the processes that deliver services. It’s about how agencies get work done and the systems used to move work and information throughout and between agencies. How work “gets done” influences

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