Dramatic Success providing native Japanese language support – even against long odds weareeverise.comPart 1: Pre-COVID BACKGROUND International leader in ridesharing and delivery services CHALLENGE (PRE-COVID): The client’s rapid expansion into Asia required comparably rapid expansion of their multilingual CX support capacity. Cultural and economic factors conspired to greatly complicate this process in the case of Japanese language support. Specifically, the Japanese market demands native speakers, but the economics inherent to hiring in Japan proper – where the largest selection of native speakers can be found – appeared prohibitive. Everise CX sought to address this challenge by first, recruiting Japanese expats living near the company’s multilingual hub in Kuala Lumpur

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