www.cliniconex.com | 1-844-891-8492| info@cliniconex.com DR. JEFFREY WERGER Dr. Werger is an ear-nose-throat (ENT) in Markham, Ontario, whose clinic, including a hearing aid service, employs 2 doctors, 2 audiologists and 4 support staff. On a typical clinic day, Dr. Werger sees 15 new patients and 35-45 follow ups and has a 2-3 month wait time for an appointment. Because of this wait time, which is long for a patient but rela- tively short for an ENT specialty, the clinic receives calls every day from patients asking to be seen urgently. So, when a patient misses an appointment, it’s extremely disruptive. “We have such a long waiting list. People are begging every day to come in. If a patient is going to no-show, I want them to cancel so I can put someone else in that spot. I don

Join for free to read