The Customer Located in Amherst, New York, Daemen College is a private, nonsectarian liberal arts school chartered to award both undergraduate and graduate level degrees in fields such as business, healthcare, and education. The mission of Daemen College is to prepare creative, ethically minded leaders for a diverse and interconnected world. Dr. Bob Rood is relatively new to the college, taking on the roles of vice president for business affairs, treasurer and CFO in spring 2018. Bob says the budget process was a sort of “blend” with regards to who was in control. “Here the process is a mix of centralized control through the finance office, yet decentralized with respect to the budget holders themselves. Some departments have managers who understand both the academic and busine

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