Case study Cisco public Highlights • Increased NPS by 10 points in just 6 months • Launched SMS survey capabilities to increase survey responses • Boosted Google reviews by closing the loop with both promoters and detractors © 2020 Cisco and/or its affiliates. All rights reserved. Overview Bob Mills Furniture is a regional furniture store in the southwestern area of the United States. Known for a comfortable, low-stress buying experience in store. With such a big focus on delivering an exceptional customer experience, the company needed a platform that could measure the experience over a variety of channels and help it close the loop between customers, front-line employees, and the executive team. By working with CloudCherry (now a part of Cisco), Bob Mills Furniture was able t

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