DoubleTree by Hilton Edinburgh City Centre improves customer service for disabled guests with Welcome by Neatebox Challenge Located in the heart of Edinburgh, DoubleTree by Hilton Edinburgh City Centre offers more than just a fresh, warm cookie upon arrival. Their “Make it right” policy for customer service reflects their strong commitment to providing the very best service for their guests. With around 13 million people with disability in the UK who regularly experience bad customer service due to a lack of disability awareness, they recognised the need to provide an inclusive and accommodating atmosphere for their disabled guests. To accomplish this goal, they required a customer service solution that addresses not only the needs of physically impaired visitors but al

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