CASE STUDY Donor Network of Arizona ORGANIZATION: OPO, Tissue Recovery Eye Bank INDUSTRY: Background: Donor Network of Arizona is the federally designated, not-for-profi t, organ procurement organization for the state of Arizona. DNA also recovers tissue and operates an eye bank providing recovery, processing and distribution services. DNA serves fi ve organ transplant centers in Arizona with the combined capacity to perform heart, lung, kidney, pancreas and liver transplants. DNA is regulated/accredited by CMS, UNOS, AOPO, FDA, AATB, EBAA, ASHI, and licensed by the State of CA The Challenge: As with many organizations, DNA’s Quality Management System (QMS) was developed internally, a largely manual process, the majority of which was paper based. “Multiple spreadsheets were util

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