Ephesoft Transact | Case Study About the University Athabasca University is a world-class leader in distance education with an average of 40,000 students spread over multiple campus centers and countries. The Situation The university had been using microfilm and microfiche machines to store 34 types of student documents including transcripts, credit transfers, third-party billings, and name change requests, to name a few. More than 20,000 transcripts alone are processed per year for the student body. Each campus had to email the main campus to do a document retrieval, causing delays. The wall of tapes was becoming overwhelming and difficult to manage. Document retrieval required logging in to a system to find the appropriate row number, then finding the tape, then finding the doc

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