An Idea Custom Solutions client is a leading supplier of apparel, headgear and promotional products across the U.S. and Europe. The client’s mission is to sell top-quality, affordable products and it has a solid reputation of service established over more than 50 years in the industry. Challenges In 2009, the client realized that its embroidery digitizing process was running into major problems. Hiring and training costs for its in-house operations were at an all-time high. Given the seasonal demand for promotional products, staffing needs fluctuated significantly in different months. In addition, the process was complex. The client had a diverse range of products, each with different specifications. Each new product introduction required rigorous training for the embroidery tea

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