Digitization Of Appeals Processing Demonstrates Multi-Million-Pound Savings
Digitization Of Appeals Processing Demonstrates Multi-Million-Pound Savings
2 PagesCLIENT OVERVIEW CLIENT CHALLENGE Digitization of appeals processing demonstrates multi- million-pound savings CASE STUDY This public sector department sought a way to more effi- ciently handle appeals from citizens, on 10.8 million annual- ly issued parking and traffic tickets by local authorities. Based on a manual process, this processing center received, handled and processed appeals via traditional mail, and then keyed the data into a centralised case management platform. Due to the inefficient and time-consuming nature of this process, this public sector depart- ment determined that it needed to digitally transform this process. Thoughtonomy demonstrated their ability to offer a flexible platform that can not only offer a digital interface, but automate backend pro- cessing in
