Customer Use Case January 2018 Cabot Credit Management Challenge Solution “Thoughtonomy’s proposition was just better.” Martin Daly, Senior Financial Operations Manager Business Cabot Credit Management (CCM) is the largest credit management services provider in the UK and Europe’s largest debt purchaser. Customer service and regulatory compliance are at the heart of CCM’s business and are implemented through their collections strategy. CCM’s 180-month ERC – Estimated Remaining Collections - was £2.5 billion on 30 June 2017. CCM had a number of processes where manual intervention was required by human employees holding together a number of workarounds within payment processing, allocations and reconciliations across the business. Moving and manipulating large volumes of f

Join for free to read