Case Study 1 Company Name: Digitex Location: Spanish company which also operates in Perú, Chile, Colombia, México, El Salvador, Guatemala Company Overview • 8 sites • 1,800 agents / 3,000 phone links • Availability 24/7 Challenge • Improve campaign productivity • Reduce IT costs • Unique supplier Solution • Incoming – Outgoing – IVR • VoIP Key Business Benefits • 20% increase in the real effective emission contacts • +25%

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