blackdiamond.advent.com | info@advent.com Digital Transformation and What it Means for RIAs “Digital transformation” has become the business buzz phrase of the decade. Entire industries have been forever transformed by the introduction of elegant interfaces and seamless connectivity that vastly improve the customer experience—so much so that incumbents are literally being replaced by new digital players. Look at how differently music, video, travel services, retail goods, and taxi rides are delivered today compared to just 10 or 15 years ago—led by companies that didn’t even exist. By definition, digital transformation means the integration of digital technology into all aspects of a business, fundamentally changing the way companies operate and how they deliver value to cust

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