Digital tools that keep health equity top of mind make a difference Patient engagement tools that prioritize health equity engage those most in need of critical information during COVID-19 Case study Challenge and objective During the early weeks and months of the COVID-19 pandemic, health systems faced unprecedented challenges: unpredictable inpatient volumes; quickly changing environments; the sudden demand for virtual care; and challenges related to eligibility and tracking. More than ever before, frequent communication was needed to disperse important and rapidly changing health information. Resources that would inform, engage, reduce anxiety and demonstrate empathy, as well as enable remote monitoring and management of COVID-19 symptoms at scale needed to be deve

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