Digital Services for Hotel Guests and Staff AT A GLANCE • smartphone app with mobile services for hotel guests • door opening via smartphone • dynamic housekeeping planningPROBLEM DEFINITION Hotel guests increasingly want to use modern technologies and mobile services when travel- ling, but often find themselves in an analogue environment when staying in a hotel. This is difficult to reconcile with the growing expec - tations of greater independence and flexibility during hotel stays. Guests hardly receive any personalized services, communication gaps and longer waiting times at reception on the other hand are quite common. Housekeeping is often an inefficient process as well. Amidst a labyrinth of rooms with guests constantly entering and leaving, it is often diffi - cult fo

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