Industry: Transport and Logistics Location: Denmark Company Profile: DHL Express is the global leader in international couriers and connects more than 220 countries and territories worldwide. DHL Express relies on its workforce of approximately 285, 000 employees to provide efficient and reli - able service to their customers. Benefits: • Better overview of tickets and clear performance insight with analytics • Faster response to customers and reduced incident resolution times • Full audit trails and status indication for every email in the system • The Intuitive interface made it easy to use FocalScope—from day one • Website integration with informa- tion, from data fields, directly read into FocalScope www.dhl.com/en/express.html The Scenario DHL Express’ operation in

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