Industry: Hypermarket Chain Location: Denmark Company Profile: Bilka has been around since 1970 and has since expanded across Denmark with well over a dozen chain stores and more than 100,000 different prod- ucts for sale. Bilka also runs a online webshop to offer their large customer base a quick and convenient way to get their favorite brands and products. Benefits: • Distinct personal and departmental email ticket management • Completely organized emails thanks to customizable email ticket categories • Minimized email forwarding with internal notes that allow direct att- achment of information and instruc- tions to emails • Dramatically improved response times with effort saving standard response templates (email tem- plates) www.bilka.dk The Scenario Hig

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