Customer Story Happy T ravels reactive mode, when they wanted to be proactively driving conversations through their news releases and social media. Facilitating cooperation throughout the airport is a priority. Doing this effectively with their small staff was a challenge. ?We needed software that would notify us instead of forcing us to go and try to find things,? says Customer Service Director Fran Wood. Meet Detroit Metro Airport Detroit Metro Airport, or DTW, is one of the ten busiest airfields in North America in terms of takeoffs and landings and handled more than 34 million passengers in 201 6. It? s an efficient airport, ranking first in North America for on-time performance. Customer service and support is managed by a small team using Meltwater? s platform. S

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