How PayPal Uses RapidMiner to Detect Churn and Identify Customer Service Issues “One of the great things about RapidMiner is its ability to process customer feedback in multiple languages.” Jiri Medlen Senior Text Analytics Specialist, PayPal DT C u s to mer PayPal Lo c a tio n USA I n d u s tr y Financial Services Detection of Top Customer Intentions and Complaints CASE STUDY The Customer Founded in 1998, and acquired

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