Name of Library: EWU Libraries Name of University: Eastern Washington University Location: Cheney, Washington Population Served: 10,800 students, 649 faculty Interview with Paul Victor, Head of Instruction and Research Support Services TM “We now have a more complete and accurate picture of the activity at our service desks.” Case Study: Desk Tracker in a University Library About University at Albany Established in 1844 and designated a University Eastern Washington University (EWU) is a regional, comprehensive public university with a main library, a joint-use library staffed cooperatively with another institution, and academic programs offered in nine locations. In the past, the libraries used the traditional "hash mark" manual pro

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