Desjardins Bank faced inefficiency in its loan portfolio review process, which was heavily manual and required significant staff resources. To improve, they partnered with Fiserv to implement iVue® Advantage, automating the aggregation of data from internal and third-party sources. This solution streamlined loan reviews, with 85%-90% of the bank's portfolio now reviewed automatically. The custom Loan Risk Engagement Report identifies high-risk loans and prioritizes them for further attention, significantly reducing manual workload. The process improvement has enhanced data use, boosted efficiency, and delivered unanticipated benefits, including deeper insights into data tools and trends.

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